Data Deletion Instructions

Last updated: July 10, 2026

You can ask TRACE ("TRACE", "we", "us", or "our") to delete the personal data we hold about you at any time. This page explains what we delete and how to request it — including data from conversations with Tracey, our concierge, on iMessage/SMS, Instagram, and the addtrace.com chat widget.

What we delete

On a verified request we delete:

• Your account, including your email address, phone number, display name, avatar, and profile details.
• Your marketplace activity, including listings you created (pending saves included) and bids you placed.
• Your conversations with Tracey on every channel — text message threads, Instagram direct messages, and web chats — including the message history we keep to give Tracey context.

We may retain limited records where the law requires it (for example, records of completed transactions) or where they are needed to resolve disputes or enforce our agreements. Anything retained stays subject to our Privacy Policy.

How to request deletion

Use whichever of these matches how you talked to us:

1. Email dev@addtrace.com with the subject "Data deletion request". Tell us the email address, phone number, or Instagram username you used, so we can find your data.
2. Text Tracey the words "delete my data" from the phone number you want deleted.
3. DM @shopwithtracey on Instagram with "delete my data" from the account you want deleted.

We will confirm the request, verify that you control the identity involved, and complete the deletion within 30 days. When it is done, we will send one final confirmation and then stop contacting you.

Questions

If you have any questions about deletion or how we handle your information, email dev@addtrace.com or read our Privacy Policy.